Accommodation Terms and Conditions

Article 1 (Scope of Application)

1. The accommodation contract and related agreements between our facility and the guest shall be governed by these terms and conditions and the usage rules that are part of these terms and conditions (hereinafter referred to as "Usage Rules"). Any matters not provided for in these terms and conditions shall be governed by laws or generally established customs.

2. If our facility agrees to a special agreement within the scope of laws and customs, that special agreement shall take precedence over the provisions of the previous paragraph.

Article 2 (Application for Accommodation Contract)

1. Those wishing to apply for an accommodation contract (reservation) at our facility must submit the following information in accordance with the Hotel Business Law Article 6, the Enforcement Regulations Article 4-2, and the regulations of the prefecture where our facility is located:

   • (1) Guest’s name

   • (2) Accommodation date and expected time of arrival

   • (3) Guest’s contact information

   • (4) Other necessary details recognized by our facility

2. If there are any changes to the details submitted in the previous paragraph, the guest must promptly notify the facility of the updated information.

3. If the guest requests to extend their stay beyond the accommodation date mentioned in paragraph 1, our facility will treat this as a new application for accommodation contract.

Article 3 (Formation of the Accommodation Contract)

1. The accommodation contract is formed when our facility accepts the application mentioned in the previous article.

2. Once the accommodation contract is established, the guest is required to pay the full accommodation fee for the entire stay before the stay begins or by the date designated by our facility.

3. In the following cases, the facility may treat the application as one made without the intention of actually staying, causing the accommodation contract to lose its effect:

   • (1) If the accommodation fee is not paid by the date designated by the facility.

   • (2) If, despite attempting to contact the guest at the contact information provided, no contact is made within 10 days from the date of the first contact (unless the number of days before the accommodation date is fewer than 10, in which case, contact must be made by 3 p.m. on the day of accommodation).

   • (3) If the guest refuses to communicate with our facility.

4. In cases mentioned in paragraph (2) and (3), the accommodation fee already received will not be refunded.

Article 4 (Refusal of Accommodation Contract)
Our facility may refuse to conclude an accommodation contract in the following cases:
- (1) If the application for accommodation does not comply with these terms and conditions.
- (2) If the rooms are fully booked and no accommodation is available.
- (3) If, due to a disaster or other emergency situation, rooms must be prioritized for victims or disaster recovery personnel, etc.
- (4) If the person wishing to stay is a member of a criminal organization or any related group or individuals who may harm public safety.
- (5) If the person wishing to stay is likely to engage in actions contrary to law, public order, or morals.
- (6) If the person wishing to stay is clearly suffering from a contagious disease.
- (7) If the person requests services or burdens beyond a reasonable level in relation to the accommodation.
- (8) If accommodation is not possible due to natural disasters, facility breakdowns, or other unavoidable circumstances.
- (9) If the person is severely intoxicated and may cause trouble to other guests or disrupt the operation of our facility.
- (10) If the person clearly shows signs of physical or mental instability.
- (11) If a minor wishes to stay without parental consent.
- (12) If the accommodation rights are transferred to another party.
- (13) If the person has no intention to actually stay but still applies for accommodation.
- (14) If there are other reasons specified by law or regulations preventing the accommodation contract.

Article 5 (Right of Guest to Cancel the Contract)

1. The guest may cancel the accommodation contract by notifying our facility.

2. If the guest cancels all or part of the accommodation contract under the previous paragraph, they must pay a cancellation fee as specified in Appendix 2.

3. If the guest fails to notify the facility and does not arrive by the expected time on the day of accommodation, the facility may treat the accommodation contract as canceled by the guest.

Article 6 (Right of the Facility to Cancel the Contract)
Our facility may cancel the accommodation contract in the following cases:
- (1) If the guest is found to be a member of a criminal organization or related group.
- (2) If the guest engages in illegal activities such as assault, threats, extortion, gambling, using drugs, weapons, or actions that disrupt public order.
- (3) If the guest is clearly infected with a contagious disease.
- (4) If the guest requests services or burdens beyond a reasonable level.
- (5) If accommodation cannot be provided due to a natural disaster or other unavoidable circumstances.
- (6) If smoking is done in the room or other prohibited actions disrupt fire prevention and safety.
- (7) If the guest transfers or attempts to transfer accommodation rights.
- (8) If the accommodation payment via travel agency has not been confirmed.
- (9) If the guest violates these terms or the facility’s rules.

1. Notices of cancellation based on the previous paragraph will be given by phone, email, or written notice to the contact details provided by the guest. If the notice cannot be delivered, it will be deemed delivered after the usual period required for delivery.

2. When the accommodation contract is canceled by our facility under the provisions of the previous paragraph, except for cases under (3) and (5), no refund of the accommodation fee will be made.

Article 7 (Accommodation Registration)
Guests must register the following information at the front desk on the day of accommodation, in accordance with the Hotel Business Law Article 6, the Enforcement Regulations Article 4-2, and local prefectural ordinances:
- (1) Guest’s name, age, gender, address, and occupation
- (2) For foreign guests: nationality, passport number, port of entry, and entry date
- (3) Departure date and expected departure time
- (4) Previous accommodation and destination
- (5) Other details recognized by the facility

Article 8 (Room Usage Time)

1. The time during which the guest can use the room is from the check-in time set by the facility to the check-out time.

   • However, if the guest stays continuously, they can use the room all day excluding the arrival and departure dates.

2. The facility may allow use of the room outside the designated time by charging an additional fee as specified on the website, including taxes and service charges.

   • If the guest exceeds the check-out time, a fee equivalent to one night’s accommodation will be charged.

3. The facility may enter the room and take necessary actions for safety, hygiene, or operational management purposes, even during the time the guest can use the room.

Article 9 (Compliance with Usage Rules)
Guests must follow the usage rules of the facility while on the premises.

Article 10 (Business Hours)
The business hours of the front desk are announced at the front desk, on the website, and in the room’s information book.
2. The business hours may be changed temporarily if necessary, and the guest will be informed accordingly.

Article 11 (Payment of Fees)

1. The breakdown of the accommodation fee to be paid by the guest is specified in Appendix 1.

2. Payment of the accommodation fee will be made either at the time of arrival or when requested by the facility using yen, accommodation vouchers, credit cards, or other payment methods approved by the facility.

Article 12 (Responsibility of the Facility)

1. If the facility causes damage to the guest due to a failure to perform the accommodation contract or any unlawful act, the facility will compensate the guest for damages, up to a maximum of 100,000 yen, unless there is intent or gross negligence on the part of the facility.

2. The facility is covered by hotel liability insurance for damages caused to the guest as mentioned in the previous paragraph, but if the circumstances fall under the exclusions of the insurance contract, the guest may not be compensated for the damage.

Article 13 (Handling When the Contracted Room Cannot Be Provided)

1. If the facility is unable to provide the contracted room, it will make efforts to arrange for alternative accommodations with the same conditions as much as possible.

2. If the facility is unable to arrange alternative accommodations, the accommodation contract may be canceled.

3. If the accommodation fee has already been paid, it will be refunded as compensation. If the accommodation fee has not been paid, the contract will be terminated, and no compensation will be provided.

Article 14 (Handling of Deposited Items, etc.)

1. If the guest deposits items, valuables, or cash at the front desk, and damage, loss, or destruction occurs, the facility will compensate for the damage, except when it is caused by force majeure.

2. However, for items whose type and value have not been disclosed in advance by the guest, the facility will compensate for the damage up to 150,000 yen, unless there is intent or gross negligence on the part of the facility.

3. For items, valuables, or cash brought into the facility by the guest that are not deposited at the front desk, if damage, loss, or destruction occurs due to circumstances attributable to the facility, the facility will compensate for the damage.

4. However, for items whose type and value have not been disclosed in advance by the guest, the facility will compensate for the damage up to 50,000 yen, unless there is intent or gross negligence on the part of the facility.

Article 15 (Storage of Guest's Luggage or Personal Belongings)

1. If the guest's luggage arrives before the check-in date, it will only be stored if the guest contacts the facility in advance and the facility agrees to do so.

2. If the guest’s luggage or personal belongings are left behind after check-out, the facility will store them for a maximum of 7 days, including the discovery date. If no request for return is made by the guest within this period, the facility will dispose of the items at its discretion.

3. Food, magazines, or other waste items will be disposed of if no contact is made by the day following check-out.

4. The facility may inspect the contents of lost luggage or belongings for appropriate handling, such as returning them to the owner or disposal, as necessary. The guest cannot object to this process.

5. The facility's liability for the storage of luggage or personal belongings is limited to 10,000 yen, except in cases of intent or gross negligence on the part of the facility.

Article 16 (Parking Responsibility)
If the guest uses the facility's parking lot, the facility provides a parking space but does not assume responsibility for the vehicle's storage.

1. However, if the guest’s vehicle is lost or damaged due to reasons attributable to the facility, the facility will compensate for the damage, up to 100,000 yen, except in cases of intent or gross negligence.

Article 17 (Guest's Responsibility)
If the guest violates these terms and conditions or the usage rules, or if the guest’s actions lead to damage to the facility, including cleaning and repair costs or loss of business opportunities, the guest will be responsible for compensating the facility for the damage caused.

Article 18 (Room Cleaning)

1. The facility is committed to environmental conservation and energy-saving efforts, and as part of this, room cleaning during the stay is generally not performed. However, towel exchange, trash collection, and toilet cleaning are carried out as needed.

2. Even if the guest requests not to clean the room, in consideration of the laws and regulations of the prefecture, cleaning will be performed at least once every three days.

3. However, if the facility deems it necessary, cleaning may be performed at any time during the stay.

4. The guest cannot refuse the room cleaning service described in the previous paragraph.

Article 19 (Amendment of Terms and Conditions)
These terms and conditions may be amended as necessary.

1. If these terms and conditions are amended, the facility will display the contents of the amended terms and the effective date on the facility’s website or in the rooms.

2. Appendix
   Appendix 1: Calculation Method for Accommodation Fees (Related to Article 11)

3. Accommodation Fees

4. Basic accommodation fee

5. Room rate and service charge

6. Additional charges

7. Other usage fees

8. Taxes

9. Consumption tax

10. Note

11. The accommodation fee is based on the rate list displayed in brochures, the website, and other materials.

12. Only children are allowed to share a bed with an adult. For each bed, one child (under 5 years old) is allowed to stay without being counted as an additional person.

13. However, the number of guests may be limited depending on the size of the room and other conditions.

14. Appendix 2: Cancellation Fees (Related to Article 5)

15. Cancellation Without NoticeSame DayThe Day Before2–10 Days Before11–20 Days Before21–30 Days Before

16. 100%100%50%30%20%10%

17. The translation of this section is now complete. If you need further translations or clarification, please feel free to ask!