Description of handling of personal information

Kataaki-no-Sato (hereinafter referred to as "the Facility") recognizes the importance of personal information, such as the name, address, and other personal details (hereinafter referred to as "Personal Information") provided by our customers, and complies with the Personal Information Protection Law and other relevant laws and regulations. In order to ensure the implementation of this effort, we have established a privacy policy and will make thorough efforts in protecting and properly managing personal information to ensure the sound operation of our services.

(1) When We Request Personal Information

Our facility may request personal information from customers in the following cases:

Reservation of accommodation
Surveys for improving services and marketing purposes
Other cases where we inform customers about the purpose and the content of the data collection in advance and limit the information collected to the minimum necessary.

(2) Purpose of Using Personal Information

The personal information provided by customers will be used for the following purposes:

To contact customers when confirming reservations or addressing other inquiries.
To provide appropriate services based on past usage information according to the customer’s preferences.
To analyze survey responses for service improvement and marketing purposes.
To send information regarding accommodation and other services provided by the facility.
If there is customer consent for purposes other than the ones listed above.

(3) Protection and Management of Personal Information

We ensure proper management of personal information and take all necessary precautions to prevent leakage to external parties:

The responsibility for handling personal information is assigned to designated personnel, and access to it is limited to a minimum number of people.
We will implement necessary safety measures to prevent unauthorized access, loss, destruction, alteration, leakage, etc. of personal information.
When outsourcing the processing of personal information, we will establish a contract to ensure the handling of personal information and ensure full safety measures.

(4) Provision and Disclosure of Personal Information

Except in the following cases, we will not provide or disclose customer personal information to any third party:

When we outsource operations to third-party contractors and ensure that they do not use personal information for any other purposes by signing a contract in advance.
When we have received the customer’s prior consent.
When required by law.

(5) Regulations Regarding the Handling of Personal Information

We have established internal regulations for the protection and handling of personal information based on relevant laws, guidelines, and other norms, and will review and continuously improve these regulations as necessary.

(6) Compliance with Laws and Regulations

We will comply with relevant laws, regulations, and internal policies concerning the handling of personal information. Necessary revisions and continuous improvements will be made to these regulations.

(7) Requests for Disclosure, Correction, Suspension of Use, Inquiries, and Complaints

If you wish to request the disclosure, correction, or suspension of use of the personal information we hold, please contact us directly. We will respond promptly within a reasonable range. For inquiries or complaints about personal information, please contact us at the following:

Contact Information
Kataaki-no-Sato
Phone: 0980-73-5338
Address: 1186-1 Higashinakagusune, Miyakojima, Okinawa Prefecture, Japan